🔒 Your Data, Your Rights – Plain and Simple
At PhilVIP, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use philvip.com, why we collect it, how we keep it safe, and what rights you have over your own data. We have written it to be as clear and straightforward as possible – no dense legal paragraphs that take forever to decode.
This Privacy Policy is issued by PhilVIP Gaming Inc. ("PhilVIP," "we," "our," or "us"), a Philippine-registered corporation and licensed online gaming operator under the Philippine Amusement and Gaming Corporation (PAGCOR). PhilVIP is the data controller responsible for your personal information collected through philvip.com and any associated mobile interface.
We are registered with the National Privacy Commission (NPC) of the Philippines as a personal information controller. Our designated Data Protection Officer (DPO) can be reached at any time at the contact details provided in Section 14 of this Policy.
This Privacy Policy applies to all personal data collected from players, prospective players, and visitors to the PhilVIP website and platform. By registering an account or using any PhilVIP service, you acknowledge that you have read and understood this Policy.
PhilVIP collects personal information that is necessary to operate your account, verify your identity, process transactions, and comply with regulatory requirements. We do not collect data that we do not have a clear operational or legal reason to hold.
Every category of data PhilVIP collects has a specific, documented purpose. Below is a clear breakdown:
| Data Category | Purpose |
|---|---|
| Name, date of birth, mobile number | Account creation, identity verification, regulatory compliance (PAGCOR/NPC) |
| Government-issued ID documents | KYC verification required before withdrawal processing; age verification (21+ requirement) |
| Payment account details | Processing deposits and withdrawals; fraud prevention; linking payments to your account |
| IP address and device data | Geographic eligibility check; security monitoring; fraud detection |
| Gaming and betting history | Account management; responsible gaming monitoring; dispute resolution; regulatory reporting |
| Support communications | Resolving your queries; quality assurance; training our team |
| Cookie and analytics data | Platform performance monitoring; improving user experience; session management |
PhilVIP processes your personal data on the following legal grounds under Republic Act 10173 (the Data Privacy Act of 2012) and its Implementing Rules and Regulations:
PhilVIP uses the personal data we collect for the following specific purposes:
Your registration data is used to create and maintain your PhilVIP account, authenticate your identity at login, allow you to access games and betting markets, and manage your account preferences and settings.
Financial information is used solely to process your deposits and withdrawals through your registered payment methods (GCash, Maya, BDO, BPI, UnionBank, InstaPay, PESONet, and Visa/Mastercard). Payment data is passed securely to our certified payment processors. PhilVIP does not retain full payment card numbers on its own systems.
Identity documents and KYC data are used to fulfil PhilVIP's obligations under PAGCOR regulations, the Anti-Money Laundering Act, and the Data Privacy Act. This includes verifying your age (21+), confirming your identity before processing withdrawals, and reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) where legally required.
Your gaming history and account activity data are monitored to support our responsible gaming programme. This includes identifying patterns that may indicate problem gaming behaviour and triggering welfare check-ins where appropriate. This monitoring is done with your wellbeing in mind, not for commercial profiling purposes.
Technical data including IP addresses, device fingerprints, and login logs are analysed to detect and prevent fraudulent activity, unauthorised account access, multiple account abuse, and money laundering. PhilVIP may share relevant data with law enforcement or PAGCOR where there is a legal obligation to do so.
Support communication records are used to resolve your queries efficiently, maintain continuity when you have follow-up questions, improve our team's performance through quality assurance reviews, and maintain records of dispute resolution outcomes.
Aggregated and anonymised usage data helps us understand how players navigate PhilVIP, which features are most used, and where the platform can be improved. This data is used in aggregate form and is not linked back to individual players for commercial profiling.
PhilVIP does not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. Full stop. Data sharing is limited to what is strictly necessary for operational, legal, and security purposes.
PhilVIP engages third-party service providers who process data on our behalf under strict data processing agreements. These include:
All service providers are contractually required to process data only on PhilVIP's instructions, maintain appropriate security standards, and not use the data for any purpose beyond the agreed service.
PhilVIP will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other Philippine regulatory or law enforcement authority when required to do so by law, court order, or regulatory direction. We will inform you of such disclosure where legally permitted to do so.
In the event that PhilVIP Gaming Inc. undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer by email and this Privacy Policy will be updated to reflect any change in data controller.
PhilVIP uses cookies and similar technologies to keep the platform running smoothly, maintain your session while you play, and understand how the site is being used so we can improve it.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use PhilVIP. For guidance on managing cookies in your specific browser, consult your browser's help section.
PhilVIP does not use third-party advertising cookies or participate in cross-site behavioural advertising networks.
PhilVIP retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory retention obligations. Specific retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| KYC identity documents | Duration of account + 5 years after closure | AMLA and PAGCOR requirement |
| Financial transaction records | 7 years from transaction date | AMLA (RA 9160) record-keeping obligation |
| Gaming and betting history | 5 years from date of activity | Dispute resolution; regulatory reporting |
| Support communication records | 3 years from last contact | Quality assurance; dispute resolution |
| Technical/security logs | 12 months | Fraud detection; incident investigation |
| Marketing consent records | Until consent is withdrawn + 3 years | Evidence of lawful processing |
After the applicable retention period expires, personal data is securely deleted or anonymised in a way that prevents re-identification. Anonymised aggregate data may be retained indefinitely for statistical purposes.
PhilVIP invests in security measures proportionate to the sensitivity of the data we hold. The following technical and organisational safeguards are in place:
As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by PhilVIP. To exercise any of these rights, contact our Data Protection Officer at the details in Section 14.
Request a copy of the personal data PhilVIP holds about you, including information about how it is used and with whom it has been shared.
Request correction of inaccurate or incomplete personal data. Some corrections require identity re-verification for security reasons.
Request deletion of your personal data where PhilVIP no longer has a legal basis to retain it. Note that regulatory retention obligations may limit this right for certain data categories.
Object to processing based on PhilVIP's legitimate interests. You can also withdraw consent for marketing communications at any time through your account settings.
Request your personal data in a structured, machine-readable format (CSV or JSON) so you can transfer it to another service provider.
If you believe PhilVIP has handled your data improperly, you may file a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
PhilVIP is strictly an adults-only platform. The minimum age to register and play is 21 years old, in accordance with Philippine law and PhilVIP's PAGCOR operating license. PhilVIP does not knowingly collect personal data from individuals under 21 years of age.
Age is verified during the KYC process through government-issued ID documents. If PhilVIP becomes aware that personal data of an individual under 21 has been collected, the account will be closed immediately, the data will be deleted, and any funds associated with the account will be handled in accordance with PAGCOR regulations.
If you are a parent or guardian and believe that a minor has created a PhilVIP account, please contact us immediately at support@philvip.com so we can investigate and take appropriate action.
PhilVIP's primary data processing infrastructure is hosted within the Philippines. However, some of our third-party service providers – particularly KYC verification platforms and cybersecurity tools – may process data in other jurisdictions.
Where personal data is transferred outside the Philippines, PhilVIP ensures that appropriate safeguards are in place as required by the Data Privacy Act and NPC guidelines. These safeguards include data processing agreements with standard contractual clauses, data residency requirements where possible, and selection of service providers in jurisdictions with equivalent data protection standards.
By using PhilVIP, you acknowledge that your data may be transferred to and processed in countries other than the Philippines for the operational purposes described in this Policy, subject always to the protections described above.
PhilVIP reviews and updates this Privacy Policy periodically to reflect changes in our data practices, regulatory requirements, or the services we offer. The current version and effective date are always displayed at the top of this page.
When material changes are made to this Policy – particularly changes that affect how we use your data or your rights as a data subject – we will notify you by email to your registered address at least 14 days before the changes take effect. For minor corrections such as formatting or typographical fixes, updates may be made without prior notice.
Continued use of PhilVIP after an updated Privacy Policy takes effect constitutes your acknowledgment of the changes. If you disagree with any update, you have the right to close your account by contacting support@philvip.com.
Previous versions of this Policy are available upon request by contacting our Data Protection Officer.
For any questions, concerns, or requests relating to this Privacy Policy or how PhilVIP handles your personal data, you can reach us through the following channels:
A quick visual guide to the types of personal data on our platform and their purpose.
Name, DOB, gov ID – for KYC and account verification
GCash/Maya numbers and bank details for payment processing
Bet history, game sessions, wins/losses for account management
IP address, device, browser for security and fraud detection
Chat and email records for resolving queries and quality review
Anonymised usage stats for platform improvement – never personally identifiable
Your Privacy is Protected at PhilVIP
PAGCOR licensed, RA 10173 compliant, GCash-first payouts, and 24/7 support in Filipino and English. Your data and your money are safe here, Kabayan.